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ACCESS SERVICE: FREQUENTLY ASKED QUESTIONS

Q. May I use my wheelchair or scooter?

A. Wheelchairs that meet the ADA standard are permitted onboard the vehicle. Please inform the reservation agent of your wheelchair or scooter use so an accessible vehicle may be sent to pick you up. The maximum lift capacity is 650 pounds, including the person in the wheelchair, and the maximum dimensions are 48 inches long and 30 inches wide.

Q. May I travel with a companion?

A. You may travel with one companion when selecting a non-metered transportation provider. A companion is an adult 18 years or older. If you will be traveling with a companion, please advise the transportation provider of this need when you make your reservation. Taxi service allows four passengers (including you) to ride for the price of one passenger, providing it is the same pick-up address and same destination.

Q. Is accessible service available?

A. Accessible vehicles are available by some of the transportation providers, (please see the Provider List). Accessible vehicles, each equipped with a lift or a ramp, are available for people who need a lift or ramp to board a vehicle. Please let the reservations agent know that you need accessible service when you reserve your trip. Accessible service is available at the same price and with the same service standards as non-accessible service.

Q. Is passenger assistance available?

A. Drivers may assist you in and out of the vehicle and assist you with some small packages weighing less than 20 pounds. A reasonable level of assistance will be provided to each passenger.

Q. Are portable oxygen tanks permitted?

A. Portable oxygen tanks are permitted onboard. You must have full control of the tank, or be traveling with someone who can assist you.

Q. Are service animals permitted?

A. Service animals that assist a customer with a major life activity are permitted on board. Please inform the reservation agent that you will be using a service animal when you make your reservation.

Q. Are pets permitted?

A. Pets are not permitted to be transported.

Q. Are safety belts required?

A. For your safety, you are required to wear a seatbelt while onboard vehicles.

Q. Is service affected during inclement weather?

A.During inclement weather, there may be times when the RIDES program is not operating on a normal schedule. Contact the selected transportation service provider for current information on service-affecting weather conditions.

 



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